Casino Cruise Review
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The game provider stated on a social network that the casino was responsible. The player was offered a small bonus for the trouble but remained frustrated.
The casino considered the case closed. Complaints on related Casino Joy Same management. Casino confiscated player's winnings without any further information and proofs.
A few days later, the player received a message from their VIP manager saying the winnings have been confiscated and only the player's original deposits would be refunded.
The casino did not provide the player any proof or reasoning behind their decision. The player is not aware of breaking any casino's rules.
The player's funds were confiscated due to self-exclusion. The player Tinozidas from Slovakia made a deposit via Trustly and started to play in the casino.
Everything seemed fine until he wanted to request a withdrawal from the casino. His account was closed due to a self-exclusion at the casino's sister site and his whole winning was confiscated.
The player didn't understand why was his account blocked in Casino Joy and why did they let him play at the casino.
The casino replied that the player used a different name and email address but they still found out it was him. There is no further information available and the case remained unresolved.
After contacting the customer support multiple times, the player was told they have escalated the query to the relevant department but did not get any response since.
Delayed payout of winnings from a bonus. When he logged in to his player's account 2 days after making the withdrawal request, he found out that his account had been blocked.
The player tried to contact the casino several times but did not get a proper answer. Before the player mentioned they might have a gambling problem in the communication with the support team, their account got self-excluded.
The player claims that other conversations with the support team took place while he was playing at another casino within the same group, roughly 2 months before getting self-excluded.
These conversations, in the player's opinion, contained indications that should have been enough of a reason for the casino to self-exclude the player much sooner than they did.
ThePogg's complaint team, after reviewing the evidence, concluded that the player was right. The casino's management refused to comply with their ruling.
Later on, the player contacted the MGA and is awaiting their ruling. Read more on: thepogg. Submit a complaint.
Casino Cruise Bonus Casino Cruise Good reputation. The amount you win from your free spins will be added to your account as bonus funds.
You then need to wager that amount times to convert it into real money. Any winnings over this limit will be forfeited. If you break this rule, the casino may confiscate your winnings.
Bonus expiration: 3 days You will have 3 days to play your free spins. You should get this bonus relatively FAST According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.
Germany 6. United Kingdom 0. Switzerland 0. Finland 1. Brazil 1. Casino Cruise Good reputation. This bonus does not have a maximum cashout limit.
There may be other limits in place though, like a general win limit or withdrawal limit that applies to all players in this casino.
If you deposit using Skrill or Neteller , you will not be eligible to receive this bonus, or your winnings may be voided afterwards.
You will have to wager times the bonus value to clear the bonus and be able to withdraw your winnings. Maximum bet: 50 kr You cannot bet more than 50 kr while playing with bonus funds.
You should get this bonus relatively FAST , Bonus expiration: 60 days According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.
The bonus expires 60 days after being added to your account. Activate bonus in your account. If you win more than that, the exceeding amount will be forfeited.
If you deposit using Neteller, Skrill, PayPal, PaySafeCard or ecoPayz , you will not be eligible to receive this bonus, or your winnings may be voided afterwards.
You should get this bonus relatively FAST , Bonus expiration: 14 days According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.
The bonus expires 14 days after being added to your account. You can only use 20 free spins daily. This means that it will take you 10 days to play all of your free spins.
You will have 3 days to play your free spins. If you deposit using Neteller or Skrill , you will not be eligible to receive this bonus, or your winnings may be voided afterwards.
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The rules are super simple and there is no need to spend any money. You can give it a shot absolutely for free! Keno and Arcade games are found at the Other Games section.
It would not hurt if Casino Cruise diversifies that section, though. At the time of writing, it features only a few Microgaming titles.
French Roulette, Classic Blackjack Gold, Vegas Single Deck Blackjack, Auto Roulette La Partage, Spanish 21, Cyber Stud Poker, Baccarat Gold are just a few of the titles that promise huge profits and lots of fun along the way.
What all Genesis Global Limited casinos have in common is that they use the software of the best software developers worldwide.
No matter if you are looking for the latest NetEnt blockbuster or a safe Microgaming casino to try the iconic Mega Moolah, Casino Cruise has it all.
Depending on your country of residence, you may have different deposit and withdrawal options available in your cashier page.
The country-specific ones include iDebit, Instadebit, SOFORT, giropay, entercash, EasyEFT, or boku. Regardless of your location, you should be able to make deposits and withdrawals via VISA, MasterCard, Maestro, Neteller, Skrill, Paysafe, ecopayZ, and entropay.
Your withdrawals should be processed via the same payment method you used for depositing. In case you use a prepaid card, or for one reason or another, you cannot withdraw your winnings via the same payment method, you will probably have to go with a bank transfer.
The minimum amount you can cash out is 10EUR There is no withdrawal limits for UK players , and the maximum is EUR per transaction, no more than EUR per week, and maximum 22,EUR per month.
Deposits are instant, but withdrawals may take up to 3 business days, depending on the payment method chosen. Casino cruise accepts deposits and withdrawals in many currencies, so you do not have to pay a currency conversion fee: AED, BHD, GBP, BGN, CAD, CNH, HRK, CZK, DKK, EUR, GEL, KWD, MXN, NZD, NGN, NOK, PEN, PLN, QR, RON, RUB, SAR, ZAR, SEK, TRY, USD, VEF.
Update: As of April 14th, , the UKGC prohibited the use of credit cards for online casino deposits as well as the credit card gambling through e-wallets.
Genesis Global Limited holds a license issued by the Malta Gaming Authority. However, this license does not give it permission to operate on the UK gambling market.
For the purpose, Casino Cruise obtained yet another license, issued by the United Kingdom Gambling Commission.
Game selections are as follows; Instant Table Games — 69 Slots — Video Poker — 33 Jackpots - Email Testing Record September - 7 minutes.
May - 58 minutes. July - 2 hours 36 minutes November - 2 hours 44 minutes June - 34 minutes November - 2 hours 6 minutes.
Casino Cruise hold the following gambling licenses : United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market.
They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoCruise currently use eCOGRA.
You can find further information regarding this regulator's complaint policies here. Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints.
Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA.
You can find further information regarding this regulator's complaint policies. Curacao eGaming - Casino Cruise are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints.
Restricted Countries. Players from United Kingdom accepted. Slots RTP. Comp Points. Comp points expire after 90 days if not redeemed. Closing Thoughts.
Associated By Company. Casino Cruise. Casino Gods. Casino Joy. Casino Planet. Genesis Casino. Vegas Hero. Other Associations.
Complaints Casino Cruise — Waiting on withdrawal Resolved. Casino Cruise — Wont pay me my winnings Resolved. You can find a range of scratch cards, lottery games, keno, bingo and an extensive collection of video poker games.
Some of the most popular games at the time of this Casino Cruise review were Starburst, Rich Wilde and the Book of Dead, Divine Fortune and Fruit Blast.
Casino Cruise features a versatile mobile app which runs in your respective mobile browser. You can use an iPhone, an iPad, or any kind of an Android or Windows device to play all mobile-friendly casino games.
We kindly recommend you to do so if you can. Tap on the main menu in the top left corner if you want to visit the promotions page, the customer support, or if you want to change the regional and language options.
The mood is not right! Nevertheless, function over form! Casino Cruise features a live casino section which features two roulette tables, two blackjack tables and four baccarat tables.
These come in handy once you have amassed enough of them. If you accumulate at least points during your stay at the casino overall, you will automatically become a VIP.
VIP benefits include exclusive promotions, chance of vacation tickets, special gifts, faster withdrawals and a personal account manager, among others.
Is it worth the effort? It definitely is! Casino Cruise is part of a somewhat bigger online casino family.
This usually guarantees more frequent exclusive VIP events and promotions. The support team at the casino is highly trained, and it is no secret that they have made valiant efforts in order to provide excellent customer care.
When it comes to customer satisfaction, customer care or customer service in general, Casino Cruise is adamant. Players who prefer phone support above else can reach them dialing Note, the phone number and the emails might be subject to change.
Please, double check the contact us page before you dial the number or before you send the email. There are 5 different English Casino Cruise options.
How do these differ? For starters, the casino game library will change, along with the payment options and the bonus deals. On top of the English speaking region options, Casino Cruise also brings forward a custom experience for players from Finland, Sweden, Germany and Norway.
Lastly, Casino Cruise is one of the few online casinos available in Arabic! Cruise is all around ecstatic online casino which offers one of the finest, modern online gambling experience to players around the globe.
The bonuses are adequate by all standards, and they actually can extend your enjoyment at the casino, and you can use them on one of the finest gaming selections available today.
Hopefully, now you have a good idea if Casino Cruise is the right fit for you. The time it takes to for a player to verify the identity with Casino Cruise is within what we consider standard.
Sometimes it's completed within the first 24 hours, but it can take up to 72 hours, which is the worst case scenario.
It's because of legal matters.The player didn't understand why was his account blocked in Casino Joy and why did they let him play at the casino. And it wraps all of them up in a Bvb Hamburg Tickets website design that makes sure it lives up to the name. All Slots. That doesn't include Hearts Kostenlos Online Spielen cashed out tickets from guest winnings. 8/7/ · Some of the most popular games at the time of this Casino Cruise review were Starburst, Rich Wilde and the Book of Dead, Divine Fortune and Fruit Blast. Check them out in case you don’t have an idea what game to play.5/5. Trusted Casino Cruise review, including real players' reviews and ratings, games, complaints, latest bonus codes and promotions. Casino Cruise is an online casino that provides an array of casino games from Net Entertainment, Microgaming, NYX Interactive, Evolution Gaming. 9/1/ · Post my Casino Cruise Review. Read our posting guidelines. Player Reviews 7 Player Reviews. Sort Sort by. Sort by. Helpful Newest. Anzhelo Mustafa /10(19). Seriöse Cruise Spielothek Bewertung mit echten Spieler-Erfahrungen. won more than $ bucks since I started playing online casino's but I won $ on casino cruise and I got my winnings in no time. thanks a lot for your review. Lies diese objektive Online-Casino-Bewertung für Casino Cruise. Du erhältst einen großzügigen Willkommensbonus und findest mehr als Casinospiele. Wie viele Sterne würden Sie CasinoCruise geben? Nach meine Nachfrage wo mein Gewinn ist, sagt mir das Casino ich hab Thank you for your review. Einzahlungen: 25% Übereinstimmung bis zu € mit dem Casino Cruise Bonus Code ohne Einzahlung WCRUISE4. Gratis-Spins für den Casino Cruise No.